Specialisterne Australia offers an alternative pathway for people on the autism spectrum to connect with employers who recognise and value the contributions and talents that individuals on the spectrum can bring to their organisations.
We are excited to partner with Weir ESCO in their search for a Customer Service Representative from our community of autistic candidates.
About Weir ESCO
Weir ESCO® is a world leading manufacturer and distributor of cast wear parts, bucket solutions and ground engaging tools for mining, construction and industrial customers. With more than 100 years of experience, ESCO’s global engineering and technical teams offer expert support to customers who need trusted mission critical components for their operation.
Our products are used in some of the harshest environments on earth in mining and recycling, producing the copper and other commodities that are essential to electric vehicles, renewable energy and building infrastructure projects in cities worldwide. We share an unrelenting focus on product innovation and constantly developing new materials, superior metallurgy, and solutions to offer reliable, long-lasting and highly productive parts.
Why Weir ESCO?
Weir ESCO is a respected, award-winning industry leader focused on creatively solving our customer’s complex problems. In 2018, we joined the Scotland-based Weir Group, which is one of the world’s leading mining technology companies. As part of the global Weir Group family, we enable the sustainable and efficient delivery of the resources essential to create a better future for the world.
We strongly believe in inclusion, diversity and equity drive innovation and make us a stronger team. And, to keep us on the leading edge, we invest in our employees in the long term, not just with competitive remuneration, but with ongoing learning and development, and professional growth opportunities.
About the role
Job title
Customer Service Representative – Dealers and Industrial Products
Tenure
This is a permanent, full-time role.
Location
The role is primarily located at Weir ESCO, 25 Trade Street, Lytton, QLD. A hybrid work/home option may be offered.
Objective
Your primary objective is to provide product and service information to customers and identify up-selling opportunities to maintain and increase income streams. You will provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
What you will do
As a Customer Service Representative, you will perform some of the following:
- Process customer sales orders, returns, credits, and invoices through established standards and procedures.
- Communicate customer requirements to the appropriate people within the organization to ensure conformance to customer purchase orders and inquiries.
- Institute the proper procedures to settle customer complaints while constantly striving to exceed the expectations of the customer.
- Prepare, send and follow up on requests for quotations and other activities necessary to promote sales.
- Respond to customer inquiries regarding product selection, product maintenance, services, policies, procedures, deliveries, etc.
- Provide customer training and support with e-commerce solutions.
- Complies with ESCO’s sales processes by adhering to “CRM” (Salesforce) standard work; this in includes daily activity logs, opportunity management, and customer contact information.
- Participation in product training opportunities such as the PSR school when appropriate.
Applicant Requirements
Must have
To apply for these roles, these things are essential:
- Must be 18 years of age or older.
- Must have a diagnosis of autism (including autism spectrum disorder; Asperger’s Syndrome; Autistic Disorder or PDD-NOS).
- The successful candidate will be required to undergo background checks including a pre-employment medical.
- Must have Australian work rights.
Should have
These things are important to have:
- Ideally you will have mechanical aptitude from a technical field.
- You will be a self-starter that has an appetite for success along with solid communication skills, attention to detail and strong work ethic.
- You will also have a commitment to ensuring the highest levels of safety and ethical standards.
- You will be equally comfortable working with remote and office based personnel.
- Competency with MS Office Suite and ERP systems.
- You will have prior experience managing multiple tasks concurrently and influencing decision making.
Nice to have
These things are not essential, but if you have them that’s great:
- Enjoy performing analysis activities.
- Can work as part of a team.
Why apply through Specialisterne?
Specialisterne Australia exists because autistic candidates are being overlooked for employment, largely due to the many barriers that autistic candidates come up against when competing for employment in typical recruitment practices.
Specialisterne has created an end-to-end recruitment and employee support framework that removes those typically found barriers, and replaces them with practical, demonstrative assessments and activities whereby candidates, over a patient process, have the opportunity to:
- better understand the requirements of the roles they are competing for to assess if they are the right opportunities for them
- meet team members and managers throughout the process
- connect with others who have previously gained employment via this program
- demonstrate through practical assessments and activities their motivation and suitability for the available roles over a patient process
- ‘show’ what they can do (not just tell someone what you can do)
At Specialisterne Australia our values are Respect, Clarity, Accommodation, and Accessibility. We keep these in mind in all that we do. We work with our partner employers to promote and sustain a diverse and inclusive workforce.
To support you further throughout your journey, we provide a mentor and buddy, and we work with you to tailor an individual plan to accommodate your needs in the workplace, also providing a period of support for both you and your future employer, ensuring a successful transition into your new role.
Please Note: All applications must go through Specialisterne Australia. Our partner employers do not handle applications directly for these opportunities.
Location of role
This role is offered in Lytton, QLD. A hybrid work/home option may be offered. Applicants prepared to relocate for employment are encouraged to apply.
Application Process
Before you can apply for jobs through Specialisterne Australia, you must first register with us as an eligible candidate using the form below. You only need to do this once, existing candidates already registered using this form can proceed to login at the candidate portal. To commence the registration process, please make sure you have the required documents stated below:
- Evidence of an Autism Spectrum Disorder (ASD) diagnosis. Evidence could be a Diagnostic Assessment or a letter from a treating medical practitioner.
- Proof of Australian Citizenship or Permanent Residence Visa*. Accepted documents are one of the following:
- Australian Birth Certificate
- Current Australian Passport
- Certificate of Australian Citizenship
- Permanent Residency Visa in Australia (excluding bridging visas)
* please check individual role for any Citizenship or other work rights required
NEW CANDIDATES
Upload your documents using the form provided on this page below. A member of our team will check your eligibility and you will then be sent a link to complete an online registration form with Specialisterne Australia. After you have completed your registration form, you will be sent a link to the candidate portal to upload supporting documents and apply for our jobs.
EXISTING CANDIDATES
If you have already registered as an eligible candidate with Specialisterne Australia using the form below and have an account, you can login to your account in the candidate portal to apply for the jobs or opportunities you are most interested in. A link to the candidate portal is contained in the form provided on this page below.
Shortlisted applicants will be invited to find out more about the roles while participating in activities and assessments delivered by Specialisterne and our partner employers to determine their suitability for the various opportunities.
At the conclusion of the Talent Program activities, successful candidates will be offered employment. If you are unsuccessful, you may be considered for other Specialisterne opportunities.
Activities will be delivered in-person and online in a virtual assessment centre environment and therefore candidates are expected to have use of their own computer with a webcam and microphone, and have access to the internet in order to participate.
Please Note: All applications must go through Specialisterne Australia. Our partner employers do not handle applications directly for these opportunities.
